QUALITY POLICY
The management of Ogundowole Commodities Limited (OCL) is committed to quality at all times. It is the intent and policy of ROSSL to provide services which comply with ISO 9001 standards, contract specification and regulatory requirements. The activities of the OCL demands that emphasis should be laid on fitness for purpose, efficiency and cost effectiveness. The objectives of our quality policy are targeted at customer satisfaction and continuous performance improvement . Therefore, all members of staff and sub-contractors must be committed in carrying out his or her duties with high level of professionalism, we must strive for continuous improvement in all operations and prevent low quality production output, attain an error free work using the principle of ‘Do it Right At First Time’ (DIRFT) so as to foster customer satisfaction.
Commitment
Fully identify and conform to the needs of our customers, improving customer satisfaction. Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them. Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality. Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies. Achieving and maintaining a standard of excellence in the operation of our business. Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization. Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management Systems. Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety.
Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.
Breach of this Policy
Any breach of this policy may result in counseling and/or disciplinary action, which, in the case of employees, may lead to dismissal. Any breach of this policy by a contractor may result in cancellation by Ogundowole Commodities Limited (OCL) of the services provided by that contractor.
